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FAQs
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What hours does Dr. Chernyk work?
Isn't therapy expensive? Will my insurance cover it?
What should I do if there is an emergency?
Do you charge if I cancel my appointment?
Who should I call about my bill?
Is my treatment really confidential?
What hours does Dr. Chernyk work?
Dr. Chernyk routine works from 9:30 a.m. through 5:00 p.m. during weekdays. At the present time, she does not see patients in the evenings or on weekends.
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Isn't therapy expensive? Will my insurance cover it?
Because Dr. Chernyk participates on most provider panels, she accepts the UCR (usual and customary rate which is negotiated by the insurance company). Therefore, if you are using your health insurance or employee assistance program, the rate is already predetermined for you. Most insurance carriers require a patient copayment or deductible to be paid at the time of service. Due to insurance rules, we cannot make exceptions. Please remember that the patient is financially responsible for services rendered regardless of insurance coverage. You may check your health insurance coverage by clicking here.
Our office will file insurance claims with your primary carrier. If your insurance company requires a referral or authorization, this must be obtained by you PRIOR to your first visit. If you fail to obtain the referral or if you do not follow your insurance companies policy, you will be responsible for payment for services.
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What should I do if there is an emergency?
If you need to reach Dr. Chernyk and your matter is emergent, please call 911 immediately or go to the closest hospital emergency room. She will attempt to return urgent calls as quickly as possible.
In the event of a life-threatening emergency, never hesitate to call 911.
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Do you charge if I cancel my appointment?
Because of time constraints, therapists can only see so many patients/clients within the space of a day. We ask that you provide our office with the courtesy of canceling any appointment which you are unable to keep within twenty-four hours. Without this notice, we will be unable to fill your reserved slot, and will need to charge you a cancellation fee. Dr. Chernyk reserves the right not to reschedule first appointments that are broken without such notice. It is important to know that we cannot charge your insurance company for any missed appointments.
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Who should I call about my bill?
If you pay at the time of service, you will likely not receive bills from our office. If your do not or your insurance company does not pay what you expected them to, you will receive monthly statements until your account is paid in full. If you have any questions about your bill, please contact the office by phone at 216.520.5969 or by e-mail at billing@affiliatesbh.org.
When you call, please have a copy of the billing statement from this office and a copy of the EOB (explanation of benefits) from your insurance company handy.
We will do our best to resolve these concerns as quickly as possible.
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Is my treatment really confidential?
That is an excellent question because there are specific circumstances in which any therapist is legally obligated to breach your confidence. The following situations describe these particular circumstances and the rationale for breaching confidentiality.
If you indicate to us that you intend to seriously harm yourself or someone else, potential helpers or victims must be notified;
If a reasonable suspicion of child abuse exists, there is an obligation to inform authorities;
If you make your psychological status an issue in a court of law, or if your treatment records are subpoenaed, Dr. Chernyk may be legally obligated to disclose aspects of your assessment and therapy to the court;
Dr. Chernyk needs to consult with another professional about your treatment; In this case, your name and other identifying information will not be revealed;
If you are a minor, we are legally obligated to keep your parent or guardian informed of your progress.
If the patient is a minor, both residential and non-residential parents, unless prohibited by court order, have rights to the minor's treatment information. Information can be released to the non-residential parent unless you provide written documentation that such access is to be legally restricted. To avoid any confusion, if you think that this might be an issue, please bring a copy of the Court's most recent journal entry relative to the minor's custody and parenting plan. Regardless of the parents arrangement regarding health care expenses, we require that the adult who brings the child in to the appointment will be responsible for payment of services at the time they are rendered.
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